Fast answer

Leave User mode to restore Push 2's normal Live controls. If that does not help, check the USB connection and that Live is running.

Try these checks

  1. Check whether Push 2 is in User mode.
  2. Press User to leave that mode and return to its built-in Live behavior.
  3. If the normal controls still do not respond, check the computer USB connection and running Live session.

Diagnose it

Is User mode active?

Yes: Toggle User to return to the normal control surface.

No: Check the connection and Live's automatic detection.

What should happen

The built-in control surface becomes available again outside User mode.

Why this happens

User mode is intended for custom MIDI mappings, not the standard Live workflow.

If it still doesn’t work

Check the connections and settings described above. If your device behaves differently, email us with its model, firmware version and the steps you tried.

All Push 2 fixes

More about Push 2

Ableton Push 2 guide · MIDI reference

References

Sources & review

Sources reviewed: . Documentation does not replace a physical hardware test.

Sections reviewed: §36.1, Setup; §36.9, Push 2 Control Reference.